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What is a knowledge base?

A knowledge base is a collection of documents and text that your character can search during a conversation—this is called RAG (Retrieval-Augmented Generation). When a user asks a question, the character looks up the most relevant passages in its knowledge base and uses them to craft a grounded, accurate answer instead of relying solely on what the underlying model “knows.” Typical use cases:
  • Product documentation and FAQs
  • Internal playbooks and SOPs
  • Course material or training content
  • Company-specific context (policies, pricing, glossaries)
Knowledge bases are a great way to keep your character’s answers accurate, up to date, and on-topic—without retraining a model.

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Prerequisites

Knowledge bases are a premium feature. You’ll need to set up billing before you can create one.
Head to the Billing page and add a payment method first.

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Create a knowledge base

1

Open the Knowledge Bases page

Go to studio.equos.ai/knowledge-bases.
2

Create a new knowledge base

Click the + button, give it a name and a short description, then submit.
3

Add content

Open the knowledge base and add:
  • 📄 Documents — upload files (PDF, Markdown, text, etc.)
  • ✍️ Text — paste content directly for quick notes, snippets, or instructions
Each item is automatically chunked, embedded, and indexed so your character can search it.
Knowledge base with indexed documents in the Equos Studio
Each knowledge base can hold up to 100 MB of content. The usage bar on the page shows how much space you’ve used.

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Use it with a character

Once your knowledge base is ready, attach it to any character from the Knowledge section of the character editor. From then on, the character will automatically search it during conversations.

Build your character

Head back to your character and plug in your new knowledge base.